Credits and billing

Open Billing & credits to see your balance, trial status and billing actions. Use the amounts and dates shown there for your account. Current prices are on the pricing page; check the checkout summary before confirming a purchase.

Credits available for new work

Marking uses credits according to the pages being read. Some reading options use more credits per page; the app shows the estimate before you start.

Reserved credits belong to work already admitted but not yet completed. They are part of your balance, but are unavailable for another run. As that work is read, its reservation becomes recorded usage. A second browser tab or another run cannot spend the same reserved capacity.

If the estimate exceeds your available credits, the run does not start. Add credits or wait for reserved work to settle before trying again. Once admitted, that work does not stop merely because another run uses the remaining balance. A processing error can still require a retry; check the message on the run.

Unused credits roll over. A refund or payment dispute can remove credits from your balance. If those credits were already used, the balance can be negative; follow the billing page’s guidance before starting more work.

Trial and subscription

The beta includes a two-month free trial. Creating the account does not require a card. The billing page shows the trial status and whether you already have a subscription.

Choose Subscribe to review the subscription checkout. When subscribing during the trial, check the first-payment date shown before confirming. Your roster student count affects the recurring charge; changes are reflected in the next invoice rather than changing the current month’s charge immediately.

Use Manage billing to view the available payment, invoice and subscription controls. Check the confirmation and effective date of any change there. Ending a subscription and deleting your account are different actions; see your data controls before deleting anything.

Buy a top-up

Choose a credit quantity, then Top up. Review the amount in checkout before paying. After returning to AutoMark, allow the payment to finish processing and refresh the billing page. If an accepted payment is still missing, contact support with the payment time and the message you saw; do not buy it again to test whether the first payment worked.

If billing is unavailable or something looks wrong

Use the controls that are shown for your account. If a checkout fails, your balance does not update, or an invoice’s student count looks wrong, use Report a bug in the app or email support@automarkhq.com. Include the time, what you expected and the displayed error. Do not send card details or passwords.

The terms and privacy policy remain the sources for the policies that apply to your account.